PAIA manual
Prepared under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), following the Information Regulator’s template for a private body.
1. Abbreviations
- IO
- Information Officer
- PAIA
- Promotion of Access to Information Act 2 of 2000, as amended
- POPIA
- Protection of Personal Information Act 4 of 2013
- Regulator
- Information Regulator (South Africa)
2. Purpose of this manual
This manual helps you see which records Cadence holds and which are available without a request, how to ask for access to a record, who to contact, and how Cadence processes personal information: for what purposes, about whom, who receives it, whether it leaves South Africa, and how it is protected.
3. Contact details
Cadence is operated by an individual. As a natural person carrying on business, the operator is the head of the private body and its Information Officer. No Deputy Information Officer is designated.
- hello@ridecadence.app
- Fax
- None
- Website
- ridecadence.app
4. The Regulator’s guide to PAIA
The Regulator publishes a guide on how to use PAIA and POPIA, in every official language and in braille. It describes how to request records, the help available from the Regulator, and the remedies available, including complaints to the Regulator and applications to court.
It is available on the Regulator’s website, inforegulator.org.za/paia-guidelines, and the Information Officer will send a copy in English or Afrikaans on request.
5. Records available without a request
| Record | Where |
|---|---|
| Information about Cadence, the privacy notice, the legal notice and this manual | On this website |
6. Records kept under other legislation
| Records | Legislation |
|---|---|
| Tax records of the business | Tax Administration Act 28 of 2011; Income Tax Act 58 of 1962 |
| This manual | Promotion of Access to Information Act 2 of 2000 |
| Records of personal information processing | Protection of Personal Information Act 4 of 2013 |
7. Subjects and categories of records
| Subject | Categories of records |
|---|---|
| Enquiries | Demo requests and other correspondence received by email |
| Product | The Cadence software, its documentation, and a fictional demonstration dataset |
| Website | Website content and hosting configuration |
| Administration | Financial and tax records; agreements with service providers |
| Customers | Customer agreements, and the records kept under them, where Cadence provides its application to a customer |
8. Processing of personal information
8.1 Purpose
To answer enquiries and give demonstrations, to run the website, to administer the business and meet its tax obligations, and to provide the Cadence application where an agreement exists.
8.2 Data subjects and categories of information
| Data subjects | Personal information |
|---|---|
| People who make an enquiry | Name, email address, team, role and the content of their message |
| Website visitors | Technical request data (such as IP address and browser type), processed by the hosting provider |
| Service providers | Contact and billing details |
| Customers and their users | Where Cadence provides its application under an agreement: the users’ names and contact details, and the planning information their team records in it, as set out in that agreement |
8.3 Recipients
| Information | Recipients |
|---|---|
| Website request data | Netlify (website hosting) |
| Enquiry emails | ImprovMX (email forwarding) and Google (Gmail mailbox) |
| Tax and financial records | The South African Revenue Service, where the law requires |
8.4 Transfers outside South Africa
Yes. The providers named above may process information outside South Africa. Information is transferred only as section 72 of POPIA permits.
8.5 Security measures
The website is served only over an encrypted connection, with strict security headers. Access to records is limited to the operator, and service providers are chosen for their published security practices.
9. Availability of this manual
This manual is available on this website, at the operator’s address for inspection, free of charge by email from the Information Officer, and to the Regulator on request.
10. Updates
The operator reviews this manual regularly and updates it when the facts it describes change.